For our telecommunication customer, we are looking for a Scrum Master/Process Support consultant. 

The Process Support / Scrum master will support initial assessments/analysis of tasks. 

• Ensuring that all inputs to the program are allocated to the correct track
• Ensure an efficient way of working within NRTC workstreams and tracks 
• Monitors incoming suggestions from the intranet form that is open to all employees, in JIRA 
• Makes initial assessment of Type of suggestion (e.g. process issues, technical errors, improvements) 
• Initial sizing and complexity 
• Business owner department 
• Issue owner department 
• Assigns suggestions to correct recipient program/function (e.g. NRTC) in JIRA

What is the outcome of the consultancy work? 

• Ensure assessments and process flow for suggestions and inputs for the different tracks in the program