IT Support Analyst
Click to see all jobs
The support analyst is responsible for the installation, administration and support of hardware and software. He also advises on questions about the network environment and is responsible for mobile devices and applications.
Key Responsibilities
- First-Level Support, first point of contact for all user inquiries from European locations
- Administration of Windows Clients printers, peripheral devices, landline telephones, mobile phones
- Creation and testing of new software packages for distribution
- Software management and deployment of new Office and Windows versions, antivirus software, and other client applications
- Administration and configuration of the IT service management tool (Ivanti)
- Maintenance and support of patch management for clients and servers in ITSM
- Supervision and partial administration of local IT solutions and software applications (maintenance, software, radioactivity measurement, vehicle crash systems, access control, spectrometers, fuel terminals, UPS systems, etc.)
- Supervision of CAD workstations
- Communication and control of external service providers
- Hardware and software support for the Siemens programming stations
- Active participation in the introduction of ITIL processes and improvements in support structures
- Participation in the implementation of IT security guidelines and the introduction of security solutions
- Creation and maintenance of current documentation for the IT support area
- Cooperate with IT Infrastructure and ERP Applications Team
- Alternating on-call service at weekends
Experience
- Several years of experience in first-level support and with service desk / ticket systems
- Very good knowledge of common operating systems (MS Windows, Android and iOS) as well as Microsoft Office products and Windows Client Management (Windows 10)
- Very good knowledge of service management and monitoring tools (ITSM Ivanti, ServiceNow, etc)
- Several years of experience with software distribution systems (LANDesk, SCCM, etc)
- Experience in handling RDP and TeamViewer
- Experience using backup and recovery software (Acronis, OneTouch, etc)
- Experience with Siemens control software, AutoCAD, Certifications in Microsoft technologies are an advantage
- Good knowledge in IT infrastructure (network, firewall, VPN, storage, VMWare) and network structures TCP/IP, switches, DNS, DHCP, firewall
- Affinity for administrative tasks (inventory, preparation of license overviews, maintenance of address books (AD, mail, telephony), writing of SLA reports)
Soft skills
- Device orientation and good communication skills
- Confident demeanor in direct contact with employees and user support
- Good communication skills in German and English (oral and written)
- Occasional willingness to travel (Deizisau plant, Grevenbroich head office)
Required skills:
Windows Client Management
ITSM
TeamViewer
IT infrastructure
Competence area
Infrastructure, Support
Location
Oslo
Workload
100%
Languages
English & German
Startdate
ASAP
Enddate
01.07.2023
Apply before
01.07.2023
Sourcing Manager
Produkteier for Identitet og tilgangsstyring
Request ID: 24-04-0238 Published: 2024-04-24Helse Nord IKT leverer IKT-tjenester til helseforetakene i Nord-Norge. Vi har etablert en seksjon for Identitets -og tilgangsstyring som har fått ansvaret for området og som ønsker å profesjonalisere sine tjenestene i tiden fremover. Derfor skal seksjonen etablere en Produkteier rolle. I påvente av intern ansettelse skal vi leie inn en erfaren produkteier som skal etablere prosesser og praksiser for produktforvaltning og -utvikling.Konsulenten må også kunne bistå med opplæring av ny ressurs.Roll......
Project management
Remote/Tromsø
100%
2024-05-20
2024-09-30
Skandinavisk
Delprosjektleder BI og analyse
Request ID: 24-04-0965 Published: 2024-04-19Kriminalomsorgen har anskaffet et nytt, felles digitalt straffegjennomføringssystem som skal benyttes for alle typer straffegjennomføring og som inneholder all relevant informasjon knyttet til den domfelte og innsatte gjennom hele straffe- gjennomføringsløpet. Prosjektet har mottatt en første delleveranse som er planlagt pilotert i løpet av andre halvår 2024.Rollen er ansvarlig for å sikre at kriminalomsorgen kan dekke sitt rapporterings- og analysebehov i forbindelse med utviklingen og implemen......
Project management
Oslo
100%
2024-05-02
2024-12-31
Norsk