Network Support 2. Line Operator

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Request ID: 25-02-4678
Published: 27.02.2025

The IT Infrastructure Operations department is responsible for all IT services in production, including day-to-day operations and improvement. We strive for operational excellence by fostering a culture rooted in competency, collaboration, and people development. 
We are now seeking a Network Support 2. Line Operator to join our Operations Center team. This role is ideal for someone who is content with routine tasks, enjoys maintaining a structured and supportive environment, and is looking for long-term stability. 

Your responsibilities will include:

  • Providing second-line technical support for network-related issues.
  • Documenting processes and procedures, and identifying gaps in documentation.
  • Troubleshooting and resolving network connectivity problems.
  • Collaborating with team members to ensure timely resolution of issues.
  • Working to solve ServiceNow tickets.
  • Performing firewall changes.

Required competence / experience of consultant(s)
Must-Have Requirements:

  • The customer manages critical infrastructure and services in several countries. The consultant must be eligible for Norwegian security clearance and authorization.
  • Basic knowledge of configuring and troubleshooting network equipment.
  • Competence similar to Cisco CCNA or higher.
  • Azure network certifications.
  • Knowledge of firewalls, particularly Cisco, Checkpoint, and Azure FW.

Nice-to-Have Requirements:

  • General knowledge of Enterprise IT environments.
  • A foundational understanding of network security principles.
  • Basic knowledge of the ITIL framework and ITSM solutions.

Skills & experience in the following:

  • Self-driven and motivated, with a willingness to learn and adapt.
  • Good troubleshooting and problem-solving abilities.
  • An enthusiasm for routine tasks and following established procedures.
  • A strong interest in learning about network technologies and practices.
  • Contentment with long-term routine work.
  • An eye for routine improvement is appreciated.

Required skills:
Cisco Infrastructure Azure network Checkpoint firewalls ITIL

Competence area

Infrastructure

Location

Oslo

Workload

100%

Languages

Norsk

Startdate

10.03.2025

Enddate

31.12.2025

Apply before

04.03.2025

Contact person:
Marthon Hermansen
Sourcing Manager
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